Our Commitment to Security and Privacy
Trust is foundational to MacroHealth and how we engage with our customers and partners. We value your trust, privacy and the security of your data.
Our products and services are designed with security, privacy, compliance, and transparency in mind. Learn more about the policies, practices, and technologies that ensure your privacy and the protection of your data.
We protect your data with encryption in transit and at rest and provide administrative controls to enforce organization-wide protection such as SAML SSO, enforced 2FA, and SCIM.
Our products are designed for high performance and availability. They are built on best-in-class core technologies, such as Azure and FHIR, so your organization can scale confidently and securely.
Our compliance program is here to help meet your organization’s regulatory and compliance needs. We undergo independent third-party audits for our products against HIPAA, HITRUST, SOC 2 and self-report against CSA STAR and WCAG/VPAT standards. We strive to enable your compliance, vendor, and risk management program directly.
We are committed to protecting the privacy of your and your customers’ data, by enabling you to choose how you send us your data, where your primary data is located and preventing it from unauthorized access with industry best-practices including the enablement of standardized BAAs with all our marketplace partners.
Standardized Reporting and SLAs
We go the extra mile to ensure you know how we are performing with standardized partner performance reporting and SLAs. We are committed to reviewing our performance with your team on a quarterly basis.
Our commitment to transparency extends to you with direct visibility into real-time alerts about how our cloud services are performing. Publicly scheduled maintenance windows, proactive incident management, and a commitment to post-incident reporting, you never need to guess about how we are doing.